98–100%
CSAT maintained
Consistent customer satisfaction across live chat, email, and technical customer portals.
Operations / CX / Service Delivery
I improve the way organizations operate and serve their customers.
Operations and Customer Experience leader with 15+ years of experience turning complex workflows, escalations, and service operations into clearer, more effective systems.
Available for full-time remote roles aligned with CET / EET business hours.
Based in
Crete, Greece
Working across
EU / Remote
Focus
The messy middle
Where service friction, exceptions, and manual work slow a business down.
The profile
A practical operator for complicated systems.
I bring an owner’s perspective to operations and customer experience: understand what is actually happening, remove unnecessary friction, and build repeatable ways of working that protect both customer trust and business performance.
My background spans second-line customer support, regional service and complaints management, multi-site retail and distribution operations, B2B partnerships, and executive business ownership. I am comfortable working across teams, vendors, systems, and priorities when the answer is not already written down.
Evidence over adjectives
Selected results.
A career measured in better outcomes, stronger systems, and teams that can keep moving.
3,200+
Complex cases / year
Owned high-volume logistics and product case resolution across Swedish markets.
8 → 15+
Retail locations
Scaled a regional retail network across Sweden and Copenhagen.
SEK 3M → 6.5M
Revenue in 24 months
Grew revenue while holding full profit and loss accountability.
What I bring
Built for the work between the boxes.
The operational details that shape the customer experience.
Operations leadership
Multi-site service, distribution, staffing, training, P&L accountability, and the decisions that keep execution moving.
Customer experience
Complaints, claims, customer recovery, escalations, service quality, and the operational causes behind recurring friction.
Workflow optimization
Process design, standardization, cross-functional handoffs, vendor relations, and practical improvements to case handling.
AI-enabled efficiency
Using Gemini, Manus AI, ChatGPT, automation, and data synthesis to reduce repetitive work and improve operational visibility.
The journey
From frontline reality to executive ownership.
A career built close to the work—and responsible for the result.
2023—Now
Teleperformance Greece · Chania, Greece
Customer Support Specialist, 2nd Line / Back Office
Promoted within 12 months into complex tier-two disputes, escalation handling, and back-office workflow optimization. Maintained 98–100% CSAT.
2018—2022
Kungsängen Produktion AB · Sweden
Service, Complaints, Distribution & Regional Operations
Built a regional service department, owned high-volume case management, standardized operations, improved distribution workflows, and developed store-manager training.
1999—2011
Retail Chains & B2B Telemarketing Partnerships · Sweden & Denmark
Chief Executive Officer & Business Owner
Scaled retail operations, managed full P&L accountability, led more than 50 employees, built B2B sales operations, and established a strategic Vodafone partnership.
Beyond
International operations projects · South America & South Africa
Operations, logistics & environmental project involvement
International project work that broadened the operational perspective beyond a single market or system.
Operating philosophy
“Find the bottleneck. Remove the friction. Make the experience work.”
I work where the process is unclear, the handoffs are messy, and the customer feels the gap.
That means asking practical questions, making the work visible, and improving the system without losing sight of the people inside it. I prefer useful progress over elaborate process—and I bring the owner’s lens of customer trust, operational risk, and long-term performance.
In development
The next chapter
Corp Scale Group.
A specialist operations and customer experience consultancy being developed for real estate and property management businesses in Crete.
The direction is simple: bring practical operational thinking, workflow improvement, and sensible AI adoption to businesses where better systems create better customer experiences.
Discuss the directionContact
Let’s talk about the work that needs to work better.
For senior operations, customer success, CX enablement, or future consultancy conversations, reach me directly.
Emailstaffan.moberg@corpscalegroup.com Phone+30 694 564 6363 LinkedInlinkedin.com/in/staffan-moberg-6b0a40134